Shipping & Returns

Shipping

We use carriers that provide the most efficient service at a reasonable cost to ship your order. When selecting a shipping method, please be aware that your shipment may ship via an alternate carrier, as long as the delivery time frame is maintained. You will receive a tracking number via email once your order ships.

Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day. If you have a specific date that your order must arrive by, please contact us before placing your order. If your order includes a product that is marked as a backorder or a preorder, your entire order will not ship until the backordered item is in stock. Backordered items may not ship for multiple weeks or months after an order is placed, based on availability of the product. You can always find specific information on the timeline of any backorder or preorder on the product page for the out of stock item, and in your confirmation email after purchase. If you have any questions regarding when a backorder or preorder item will ship, please contact us at support@altanglecycling.com. 

We will contact you before shipping your order if we are aware of any issues.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit our returns page and find your order. If your return is accepted, you'll receive an email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@altanglecycling.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.